Role Summary

Join our global Inspection team as a Service Engineer Inspection, delivering technical excellence and innovative solutions worldwide. You will provide professional support for Inspection Business equipment, including installation, commissioning, maintenance, troubleshooting, and customer training. This role requires a customer-focused mindset, strong digital and technical skills, high degree to work independently and a commitment to continuous improvement in line with Bucher Emhart Glass’ global standards.

Key Responsibilities

• Demonstrate flexibility and willingness to travel internationally (approx. 70%)

• Ensure consistently high customer satisfaction and uphold the strong reputation of BEG.

• Supervise and perform electrical and mechanical installation, commissioning, functional testing, calibration, and repairs on customer sites following BEG service standards.

• Provide on-site and remote technical support and troubleshooting for Inspection systems.

• Configure and validate network systems (TCP/IP, routers, switches, remote access) for Inspection machines.

• Develop and follow Health & Safety method statements and risk assessments and ensure BEG and customer H&S requirements are met.

• Conduct customer training on equipment operation, maintenance, and safety, and support training content updates at Bucher Emhart Glass training centers.

• Prepare complete service documentation, including trip-, time-, and expense reports.

• Provide feedback on product quality, engineering design, and customer requirements; contribute to installed equipment databases and service product improvements.

• Collaborate with Product Management, Engineering, R&D, and the Academy to provide technical

Job Requirements

Qualifications & Experience

• Technical degree or equivalent qualification in Electronics, Mechanical Engineering, or related discipline.

• Minimum of 2 years’ experience as a Field Service Engineer in international environment, ideally within glass industrial automation or inspection equipment environments.

• Proven hands-on experience with electronic, mechanical, and network systems, including setup and maintenance.

• Familiarity with industrial control systems, sensors, and camera-based inspection technologies.

Skills & Competencies

• Strong analytical and problem-solving capabilities across multi-disciplinary systems.

• Customer-focused mindset with excellent communication and interpersonal skills.

• Ability to work independently as well as collaboratively within global teams.

• IT and networking skills (TCP/IP, routers, switches, VPN, remote access).

• Fluent in English (written and spoken); additional languages are advantageous.

• Competence in Microsoft Office and service reporting systems (e.g., IFS).

• Strong organizational skills and accuracy in documentation and reporting.

Additional Requirements

• Ability to undertake extensive international and domestic travel, including occasional short-notice assignments.

• Valid driver’s license and physical ability to handle and lift technical equipment.

• Work environments include customer sites, manufacturing facilities, and office settings

 We do not accept applications from recruitment agencies or intermediaries.